Customer Security Policy

HPBX Limited (Trading as Hello Pleasure Box™) is committed to protecting the security of all customers using our website and services. This policy outlines the measures we take to safeguard personal and payment information.
1. Account Security
  • Customers are responsible for maintaining the confidentiality of their account information, including usernames and passwords.
  • Any suspected unauthorized access to your account should be reported immediately to sabrina@hellopleasurebox.com.
2. Payment Security
  • All payments made on our website are processed via secure, PCI-compliant payment gateways.
  • We do not store full credit/debit card details on our servers.
3. Website Security
  • HPBX Limited uses industry-standard encryption (SSL) to protect data transmitted through our website.
  • Regular security audits and updates are performed to prevent unauthorized access, misuse, or disclosure of personal information.
4. Data Protection
  • We comply with the UK Data Protection Act 2018 and GDPR requirements regarding customer data storage, processing, and access.
  • Customer information is only used for the purposes of fulfilling orders, managing subscriptions, and communicating necessary updates.
5. Reporting Security Concerns
  • Any breaches, suspicious activity, or concerns regarding website security should be reported immediately to sabrina@hellopleasurebox.com.
Effective Date: October 10, 2025
HPBX Limited | Streate Place, St. Peters Road, Bournemouth, Dorset, BH1 2LT, United Kingdom